FAQs

Shipping and click & collect

We offer a flat rate shipping fee of $9.95 Australia wide or FREE for orders over $130.00. All shipped orders are via Sendle Courier or Australian Post (if rural) with a tracking number provided. We do not accept shipping to PO BOXES. Once your order has been shipped we will email your tracking number to you. We also offer a free click and collect service from our home workshop in Runaway Bay 4216 QLD, Australia. Once your order is ready we will be in contact with you to arrange collection.

Order and processing time

All orders will be processed within 3-7 working days, as a small business we will do our best to get your order processed as quickly as we can. In the event of any unexpected delays we will contact you directly. We take no responsibility for the delays from 3rd party couriers such as Sendle and Australia Post as they are out of our control.

Returns and cancellation of orders

The Endo Essentials does not offer refunds or change of mind on any purchases so please choose wisely.

Damaged products on arrival

​In the event that a product is damaged during transit please contact us within 7 working days with photos of the damaged/broke products and your order number as we will need to assess the entire package. Whilst your claim is being assessed DO NOT use any of the products as we may require additional photographs or require the products to be couriered back to us. All damages or concerns must be reported within 7 days of delivery or we will be unable to help. We will assess the evidence and offer a solution based on each situation.

Qualifications

The Endo Essentials company takes no liability for any allergic reactions to your body. We strongly recommend patch testing each product that you use on your body and ensure it is safe for you. As a small business we will do our best to provide the most updated information around Endometriosis and women's health however always follow direct instructions from your Specialist/Doctor as we ARE NOT Doctors ourselves.