We offer a flat rate standard shipping fee of $9.95 Australia wide or FREE for orders over $130.00. All shipped orders are via Sendle Courier or Australian Post (if rural) with a tracking number provided that is dispatched from our Australian Gold Coast (post code 4216) office. Once your order has been shipped we will email your tracking number to you. 

All orders are processed within 3–7 business days. As a small, family owned business, we always do our best to pack and ship your order as quickly as possible.

Yes. If we experience any unexpected delays with your order, we’ll reach out to you directly to keep you updated.

We ship using Sendle and Australia Post, both of which provide estimated delivery timeframes. However, please note that delays can sometimes occur due to circumstances beyond our control.

If your tracking shows a “delayed” status, this simply means the courier is running behind schedule. This is unfortunately out of our hands, but rest assured your order is still on its way.

The Endo Essentials does not offer refunds or change of mind on any purchases so please choose wisely.

At The Endo Essentials, we understand how important your Portable Heating Belt is when you're seeking comfort and relief. To help us resolve any issues as quickly as possible, please complete the following troubleshooting steps before contacting our team.

12 Month Warranty

All Portable Heating Belts purchased from The Endo Essentials are covered by a 12 month warranty against manufacturing faults NOT for change of mind.

If your belt is deemed faulty following assessment, a replacement or refund may be offered in accordance with Australian Consumer Law. Each claim is assessed on a case by case basis.

Before Contacting Us

Flashing Green Battery Symbol:

If the green battery icon is flashing, this typically indicates that the battery is low and requires charging.

Please: 

1. Charge the belt using the supplied charging cable.
2. Ensure the charging cable is firmly connected to both the belt and power source.
3. Leave the belt charging until the battery is fully charged.
4. We recommend charging the belt overnight where possible.

Still Experiencing Issues?

If the issue continues after fully charging the belt, please email our team and include a video showing:

• The belt plugged into a wall power outlet.
• The wall power outlet switched on.
• The charging cable connected to the belt.
• The display screen showing the fault or issue you are experiencing.

This video allows our team to accurately assess the problem and provide the fastest possible resolution.

Assessment Process

Once we receive your video and warranty claim:

• Our team will review the information provided.
• We will contact you within 24–48 business hours.
• We may request additional information if required.
• We will discuss the next steps and arrange an appropriate resolution.

Possible Resolutions

If your Portable Heating Belt is determined to be faulty, we may offer:

• A replacement product; or
• A refund

The resolution offered will depend on the nature of the fault and will be provided in accordance with Australian Consumer Law.

Contact Us

For all warranty and fault enquiries, please email:

info@theendoessentials.com

Please include:

• Your order number
• Full name
• A brief description of the issue
• The requested troubleshooting video

This helps us get you back to relief as quickly as possible.

Please note: The Portable Heating Belt is designed with an automatic 30 minute safety shut off feature. If your belt turns off after approximately 30 minutes, this is normal operation and not considered a fault.

In the event that a product is damaged during transit please contact us within 7 working days with photos of the damaged/broke products and your order number as we will need to assess the entire package. Whilst your claim is being assessed DO NOT use any of the products as we may require additional photographs or require the products to be couriered back to us. All damages or concerns must be reported within 7 days of delivery or we will be unable to help. We will assess the evidence and offer a solution based on each situation.

At The Endo Essentials, we care deeply about your health and wellbeing. However, we cannot accept liability for any allergic reactions or sensitivities that may occur. We strongly recommend performing a patch test before using any product on your body, especially if you have known sensitivities or allergies.

No. While we do our best to provide helpful information and support around Endometriosis, Adenomyosis, PCOS, Interstitial Cystitis and all things women’s health, our content and products are not a substitute for professional medical advice. We are not doctors and do not claim to diagnose, treat or cure any illness or disease. Always follow the guidance of your Specialist, GP or healthcare provider.

We're happy to help! Please visit our Contact Page to get in touch.