Standard Flat Rate Shipping
We offer flat rate standard shipping of $9.95 Australia wide, with FREE standard shipping on orders over $130.00.
All Australian orders are carefully packed and dispatched from our small, family owned business on the Gold Coast, Queensland and sent via Australia Post with tracking.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details so you can follow your parcel’s journey to you.
Order Processing & Delivery
How long will it take for my order to be dispatched?
Orders are generally processed and packed within 3–7 business days.
The Endo Essentials is a small, family owned business, not a large warehouse or corporation. Every order is packed with care, and we always do everything we can to have your order on its way to you as quickly as possible.
During launches, sales, public holidays or periods of unusually high order volumes, processing times may occasionally be longer. If there is a significant unexpected delay affecting your order, we will do our best to keep you updated.
How long will delivery take?
Once your parcel has been collected by Australia Post, delivery timeframes are determined by Australia Post and your delivery location.
Your tracking information will provide the most up to date estimated delivery timeframe for your parcel.
Please keep in mind that Australia Post delays, weather events and other circumstances outside of our control can occasionally affect delivery times.
My tracking says my parcel is delayed. What should I do?
A delayed tracking status generally means Australia Post is experiencing a delay while your parcel is in transit.
Unfortunately, once your parcel has been handed over to Australia Post, transit times are outside of our control. Your tracking information will continue to provide the latest updates available.
If you believe your parcel may be lost or there has been an issue with delivery, please reach out to us and we will do our best to help point you in the right direction.
Returns, Exchanges & Cancellations
Please choose your items carefully before completing your purchase.
The Endo Essentials does not offer refunds or exchanges for change of mind, including incorrect product selection, sizing, colour or simply deciding you no longer require the item.
This does not exclude or limit any rights or remedies you may have under the Australian Consumer Law where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
If you believe there is an issue with your order, please contact us so we can assess your individual circumstances and help find an appropriate solution.
Damaged Products on Arrival
We take great care when packing every order, but we understand that parcels can occasionally be damaged while in transit.
If your order arrives damaged, please contact us within 7 days of delivery and provide:
• Your order number
• Clear photographs of the damaged product
• Photographs of the external packaging and parcel
• Any other relevant photographs showing the damage
Please do not use or dispose of the affected product or packaging while your claim is being assessed, as we may require additional photographs or ask for the item to be returned for assessment.
Once we have reviewed the information provided, we will contact you with the appropriate next steps.
Nothing in this section excludes your rights under the Australian Consumer Law.
Faulty Products
If you believe you have received a faulty product, please contact us with your order number and details of the issue.
Depending on the product and nature of the concern, we may ask you to provide photographs or a short video demonstrating the issue so our team can properly assess it.
Where a product is confirmed to be faulty, we will provide a remedy in accordance with your rights under the Australian Consumer Law.
Individual products may also have their own warranty terms. Please refer to the relevant product information or contact us if you are unsure.
Product Use & Important Health Information
The Endo Essentials was created from lived experience with chronic illness and pelvic pain, and our products are designed with comfort, support and everyday life in mind.
However, everybody and every body is different.
Always read and follow the instructions provided with your product and discontinue use if you experience unexpected irritation, discomfort or another adverse reaction.
For topical products, we recommend performing a patch test before first use, particularly if you have sensitive skin, known allergies or sensitivities.
If you are pregnant, have an existing medical condition, take medication, have recently undergone surgery or are unsure whether a product is suitable for you, please speak with your GP, Specialist, pharmacist or other qualified healthcare professional before use.
Medical Disclaimer
The Endo Essentials is a lived experience led small business and we are not doctors or medical professionals.
The information we share through our website, products, social media, emails and other platforms is intended for general education, awareness and community support only.
Our products and content are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they should never replace individual medical advice, diagnosis or treatment from a qualified healthcare professional.
While we are passionate about raising awareness and supporting those living with Endometriosis, Adenomyosis, PMOS, Interstitial Cystitis, chronic pelvic pain, invisible illness and other health conditions, everyone's health journey is different.
Always seek advice from your GP, Specialist or appropriate healthcare professional regarding symptoms, treatment options or concerns about your health.
If you are experiencing severe, worsening or potentially life-threatening symptoms, please seek urgent medical assistance or attend your nearest emergency department.
Need help with your order?
We know that navigating chronic illness is already overwhelming enough. If you're unsure about an order, have a question about one of our products or simply need some help before choosing what's right for you, please reach out.
We would much rather you ask us a question than feel unsure.
Email: info@theendoessentials.com
We're a small family owned business and a community built from lived experience, and we'll always do our best to help wherever we can.
